Please fill in this form if you would like to report a missed black, green or red collection or to enquire about missed bins.

If you answer NO to any of the following, you will have to wait until your next scheduled collection.
  • Was the bin put out on the correct day?
  • Was the bin put out before 6:45am on the correct collection day?
  • If it was an assisted collection, was the bin where it was supposed to be and could our collectors get in? More about Help Putting Your Bins Out and In
If you answer YES to any of the following, you will have to wait until your next scheduled collection.
  • Was there side waste?
  • Was it very heavy? - if you have put building rubbish, soil, or very heavy items in the bin, you will need to remove it before your next collection and dispose of it at a local dump or as a bulky item.

Begin the form by clicking the "Next" button